Baku, Finance Time. Having always considered the customer satisfaction its utmost mission, Unibank has created a special department to process direct customer applications that can be made verbally, in written (hardcopy) as well as via e-mail. Such e-mails should be sent to the dedicated e-mail address (muraciet@unibank.az). The customers can also communicate their complaints by calling the Hotline (117, extension 4). Each customer applying via the centralised base will be assigned a personal code that can be entered in the special section of the corporate website (http://www.unibank.az/az/about-bank/teklif/) in order to follow the status of the application. The Bank will answer all incoming applications within 10 working days. The period can be extended to 20 working days where additional investigation is required. All the registered applications will be stored in the registration database for at least 5 years.

Unibank’s 117 information service has extended the working hours in order to be able to respond to the customers’ queries about the bank products and services in a timely manner. From now on, the Customer Service of the Bank works 6 days a week, from 09:00 to 22:00. The customers of Unibank can call 117 from anywhere at any time of the day and will be supplied with the information about the bank products and services.